Professional skills

Customer focused mindset
Dynamic fast learner attitude
+1 year in Customer Support
Can work remotely
Fluent English and Hungarian

Personal skills

Fast learner Dynamic personality Customer focused

Job description

We are looking for a Customer Support Specialist As a growing startup, we pay close attention to our customers’ needs, and we always strive to provide them with more value. To provide best-in-class communication between OptiMonk and our customers, we are looking for an AWESOME Customer Support Specialist to make sure they can get the most out of OptiMonk.

You can start
From tomorrow

How to apply

  • Application language: English
  • CV
  • LinkedIn

Qualifications

No qualification required

Language skills

English
Excellent communication both verbal and written
and
Hungarian
Excellent communication both verbal and written

Office address

Budapest, Lajos u. 48-66, 1036 Magyarország

Office address

Debrecen, Kassai út 129, 4033 Magyarország

Work schedule

Flexible
Weekly working hours
40 hours/week

Benefits

Catering
Fruits Beverages Coffee
Training
Conference support In-house training Training contribution
Wellbeing
SZÉP Card Massage Sports support Team building programs
Assets
Notebook

Tasks

  • Maintain customer satisfaction
  • Answer customer questions and resolve issues via our support channels (tickets, phone and chat)
  • Collaborate with Technical Support and product teams to resolve technical issues
  • Help our users with invoice related questions and issues, coordinate with Finance if necessary
  • Take part in strategic planning and customer related initiatives and projects

Our product

OptiMonk

OptiMonk is a powerful conversion optimization and lead generation platform, and we’re truly proud that now 36,000+ websites are using OptiMonk in more than 150 countries. More than 50% of our customers are US-based, and our Annual Recurring Revenue was $1.6M in 2019.

Our mission

To personalize to world of Ecommerce.

What would I miss if I left?

Földy István
			    									- Front-end developer

Professional development opportunities, book clubs, team building events, our football team. And the hair dresser :)

Földy István , Front-end developer

Office photo

Budapest, Lajos u. 48-66, 1036 Magyarország

OptiMonk - Office photo  - Budapest, Lajos u. 48-66, 1036 Magyarország

Office photo

Debrecen, Kassai út 129, 4033 Magyarország

OptiMonk - Office photo  - Debrecen, Kassai út 129, 4033 Magyarország

What makes our product special

Internationally successful Inspiring team Opportunity to growth Modern offices Competitive compensation Market potential Great team buildings

Our story

  1. 2014

    OptiMonk founded as the first International Startup at Innonic Startup Studio

  2. 2016

    We won the “Creative solution of the Year” Award Reached 1,000 Paying Customers

  3. 2017

    Our new CEO - who was previously the Head of Sales - started to restructure the team of OptiMonk.

  4. 2018

    Decided to rebuild our product to have a faster, most flexible and easy to use Editor

  5. 2019.03

    Decided to offer a freemium version

  6. 2019.09

    Found, and dedicated to our new Strategy to target Mid Market Customers

How can the employees affect the company’s life?

Every team member has the opportunity and also responsibility to share new ideas, which will be counted and considered at planning meetings.

Favourite thing in the office

Budapest, Lajos u. 48-66, 1036 Magyarország

OptiMonk - Favourite thing in the office  - Budapest, Lajos u. 48-66, 1036 Magyarország

Favourite thing in the office

Debrecen, Kassai út 129, 4033 Magyarország

OptiMonk - Favourite thing in the office  - Debrecen, Kassai út 129, 4033 Magyarország

Trainings and workshops

We have a quarterly personal development plan. We have a bookshelf with 850 books, organize regular book clubs and we provide our teams Udemy Courses as well. In 2019 we attended at 11 conferences.

Lightning round

Being late or overtime?
Overtime
Average age?
27
Mac or PC
It's up to you!

Our clients

OptiMonk - Our clients
OptiMonk - Our clients
OptiMonk - Our clients
OptiMonk - Our clients

Why we love our office

Budapest, Lajos u. 48-66, 1036 Magyarország

Modern, new, ready to explore

Why we love our office

Debrecen, Kassai út 129, 4033 Magyarország

Easy to access, free parking, coffee, tea, fruits, vitamins, Hairdresser, Massage

Product video

OptiMonk - Product video

Personal qualities we appreciate

Our team is full of friendly, dedicated and curious people. We are looking for proactive people, who are always looking for areas to can be improved.

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