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OptiMonkDebrecen, Kassai út 129, 4033 Magyarország

Customer Support Team Lead

Senior |Full-time |Management |Budapest |Debrecen
Salary range
Not provided
Job details
Application deadline
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Job info

About the job

As a Customer Support Team Lead, you will have the chance to impact our Customer Experience first hand by building a world class support team and function.

Salary range

Salary rangeNot provided

Preferred application method

Language of application:
Hungarian, English,
CV

Work schedule

Weekly working hours40 hours / week

Responsibilities

Build the support team by hiring, training and improving support specialists
Continuously improve support processes as we learn to become more focused and effective
Collaborating with our sales, finance and support teams, participate on new features' GTM strategy
Be the knowledge expert of our internal tools like our ticketing system and provide customer service
Create and maintain learn documentation in forms like videos, Q&As, articles.

Technologies and tools

Zendesk |G-suite

Professional skills

  • Effective communication4 / 5
  • Customer focus5 / 5
  • Cross functional team4 / 5
  • Quick thinking3 / 5
  • People management5 / 5

Qualifications

No qualification required

Language skills

EnglishFit for negotiation
and
HungarianFit for negotiation

Recommend to your friends!

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Personal skills

Great communication skills |Ownership approach |Empathic personality |Constantly learning, curious |Open-mindedness

Your future team in numbers

Team size
16-25 person
Team age range
22 - 37

What will you learn

Opportunities for growth: Join us at a very exciting stage where you have direct impact on the product with every one of your decisions. Work with international (mainly US) users. We are not afraid to invite international experts to learn from, next to our extensive learning and training opportunities.


Ideal candidate

Our ideal candidate:

  • Bring a positive attitude. Our team is full of friendly, dedicated people. We’re looking for someone similar!
  • Has a young, dynamic, enthusiastic personality, and is always willing to learn new things.
  • Speaks and writes English fluently. This is important, as 80% of our customers are native English speakers.

Advantage, if...

Although not required, it is definitely a plus if you have experience with e-commerce and customer service.



Do not apply, if...

you only feel comfortable when every detail of your work is written in a policy
About the company

Our story

  • 2014OptiMonk founded as the first International Startup at Innonic Startup Studio
  • 2016We won the “Creative solution of the Year” Award Reached 1,000 Paying Customers
  • 2017Our new CEO - who was previously the Head of Sales - started to restructure the team of OptiMonk.
  • 2018Decided to rebuild our product to have a faster, most flexible and easy to use Editor
  • 2019-03Decided to offer a freemium version
  • 2019-09Found, and dedicated to our new Strategy to target Mid Market Customers
maps

Office address

Debrecen, Kassai út 129, 4033 Magyarország
További irodák

What makes our product special

Internationally successful |Inspiring team |Opportunity to growth |Modern offices |Competitive compensation |Market potential |Great team buildings

Our product

OptiMonk


OptiMonk is a powerful conversion optimization and lead generation platform, and we’re truly proud that now 36,000+ websites are using OptiMonk in more than 150 countries. More than 50% of our customers are US-based, and our Annual Recurring Revenue was $1.6M in 2019.

Our clients

Product video

Product video

Company values

Dog-Friendly
Social responsibility
Travel opportunities

Follow us

Life with us

Lightning round

Being late or overtime?
Overtime
Average age?
30
Mac or PC
It's up to you!

Trainings and workshops

We have a quarterly personal development plan. We have a bookshelf with 850 books, organize regular book clubs and we provide our teams Udemy Courses as well. In 2019 we attended at 11 conferences.

How can the employees affect the company’s life?

We believe that great goals can only be achieved by inspiring people who are ready to change the world. We’re a group of passionate people who consider OptiMonk more than just a place to work.

Why we love our office

Easy to access, free parking, coffee, tea, fruits, vitamins, Hairdresser, Massage

Office photo

What would I miss if I left

Professional development opportunities, book clubs, team building events, our football team. And the hair dresser :)

Földy István

Front-end developer

Favourite thing in the office

Personal qualities we appreciate

Our team is full of friendly, dedicated and curious people. We are looking for proactive people, who are always looking for areas to can be improved.

Our favorite digital solution

For continuous, and frequent feedbacks, we write to each other via motivac.io. This really userfriendly and excellent app is integrated in Slack, so everyone at the company can be notified how much we appreciate others! 🤗

Our favorite digital solution

We handle paperwork via ESZERZŐDÉS.hu because it's easier and more comfortable in our remote work culture, and better for the environment. 🦚

Our favorite digital solution

We prepare a general onboarding guide placed on Notion for every new joiner, our onboarding process is 90 days long, and it can be accomplished totally remotely. 🤓

Blog

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