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Professional skills

Customer oriented
Structured thinking

Personal skills

Empathetic Ability to teamwork Creative Problem Solving Agility, Proactivity

Job description

As a Service Desk Analyst (Level 1) you will resolve IT issues for our multinational customers remotely from Budapest together with TCS colleagues from around the world.

They will contact you via email, phone, chat or a self-service portal and your task will be to support them in French and English language either by resolving the issue on the spot or by coordinating with other teams.

You can start
As soon as possible


No qualification required

Language skills

Conversational level
Conversational level

Office address

Budapest, Office Garden I, Alíz utca 1, 1117 Magyarország

Office address

Budapest, Office Garden II, Alíz utca 1, 1117 Magyarország

Work schedule

Weekly working hours
40 hours/week
Working hours
9 - 18


In-house training
SZÉP Card Massage Team building programs AYCM SportPass


  • Resolve IT issues via phone, mail or chat for our multinational customers remotely from Budapest
  • Coordinating with other technician teams (Level 2) to find the resolution
  • Administration and translation of incoming requests, providing information to customers and IT teams
  • Achieve user satisfaction

Our product

IT solutions, Life Science, FnA and HR outsourcing

TATA Consultancy Services (TCS) employs over 387,000 consultants in 45 countries. As a top tier brand TCS is the number 1. TATA brand contributor on top of Jaguar, TATA Motors, TATA Steel and TATA Global Beverages.

TCS Hungary is offering a broad portfolio of services such as IT; IT Infrastructure Services; Finance, Accounting & Analysis; Life Sciences and HR Outsourcing Services.

Our mission

Our mission is to help customers achieve their business objectives by providing innovative, best-in-class consulting, IT solutions and services and to make it a joy for all stakeholders to work with us.

At TCS Hungary our aim is simple: To keep our employees engaged and make it joy for them to work with us.

What would I miss if I left?

A Coworker

The colleagues and the kind of atmosphere where you’re happy to go to work everyday.

A Coworker

Office photo

Budapest, Office Garden II, Alíz utca 1, 1117 Magyarország

Tata Consultancy Services Hungary - Office photo  - Budapest, Office Garden II, Alíz utca 1, 1117 Magyarország

Team video

Tata Consultancy Services Hungary - Team video

What makes our product special

International team Human Resources Multicultural Financial analysis Multilingual Development Information Technology International Opportunities Diversity

Our story

  1. 1968


  2. 2001

    Establishment of TCS Hungary Delivery Center

  3. 2013

    Strategic cooperation agreement with the Hungarian government

  4. 2015

    SSC excellence award, University Cooperation award

  5. 2016

    AmCham Generosity Award

  6. 2017

    Over 150 Aiesec interns working for TCS Hungary

  7. 2017

    CEE Outsourcing Awards: Company of the year, Business Center Manager of the year

  8. 2019

    CEE Outsourcing Awards: BPO Firm-, Business Center manager-, Unique Service Provider of the year.

How can the employees affect the company’s life?

Through our yearly Employee Engagement survey we collect the feedback and ideas of our employees regarding the processes, opportunities, environment etc.

Trainings and workshops


TRAINING: Internal soft skill & technical training, web based courses


Lightning round

Most proud of
The multicultural and friendly work environment
Average age?
Majority of the company is below 35 years old
80+ different nationalities working with us

Why we love our office

We love the gym, the relax room, the library and the TCS vibe with its colorful, multinational atmosphere.

Personal qualities we appreciate

An open mind is a must

Creativity is important

Motivation is necessary

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Tata Consultancy Services Hungary

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