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WoltBudapest, Salétrom u. 4, 1085 Magyarország, Loffice

Support Team Lead

Medior |Full-time |Sales |Budapest
Salary range
Not provided
Job details
Application deadline
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Job info

About the job

As Support Team Lead you will manage a team of 20-25 local support associates and inspire a high-quality standard of service that we provide to our customers and partners. In our support team currently we have 130 support associates and 8 Team Lead. If you are excited about working in a high-growth environment and being part of an extremely ambitious team, then click below to apply!

Salary range

Salary rangeNot provided

Preferred application method

Language of application:
Hungarian,
CV

Work schedule

Weekly working hours40 hours / week
Core time09:00 - 17:00

Responsibilities

Leading by example and setting the standard
Organizing feedback sessions with your team members on regular basis
You will be providing performance feedback and making sure your team meets KPIs.
Recruiting, mentoring and managing your team
Getting stuff done: Hustle, hustle, hustle

Technologies and tools

Slack |Google Drive |Intercom

Professional skills

  • Customer service experience3 / 5
  • Team management/lead qualities5 / 5
  • Passion for technology3 / 5
  • Communication skills5 / 5

Qualifications

GeneralSecondary graduation

Language skills

EnglishFit for negotiation
and
HungarianNative

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Personal skills

Giving Feedback |Empathetic |Motivation and enthusiasm |Team management skill |Team-building, motivate

Your future team in numbers

Team size
25+ person
Team age range
20 - 35

Your future team in pictures

Your future colleagues

Juho
About the company

Our story

  • 2014-09Wolt launches in Finland followed by a rapid international expansion
  • 2018-03We launch Wolt Hungary and are preparing to start delivery in Budapest
  • 2018-05Delivery begins in Budapest
  • 2019-10We now deliver in 4 cities: Budapest, Pécs, Győr and Debrecen
  • 2020-07There are already more than 1000 restaurants on Wolt!
  • 2021-03From now on people can order from retail stores as well in Hungary
  • 2021-11We launch Wolt Market in Hungary, our very own same-hour grocery delivery
  • 2021-11We announce joining forces with DoorDash, the market leader food delivery company in the USA
  • 2022-05Delivery begins at lake Balaton, first in Siófok
  • 2022-12We launch Wolt+, our subscription service
  • 2023-05We launch Wolt Drive, our last mile delivery service for businesses
  • 2023-06We celebrate our 5th birthday in Hungary with a team of 350+ people

What makes our product special

Könnyű és gyors rendelés |Gyors kiszállítás |Jófej ügyfélszolgálat |Apple díjnyertes applikáció |Széles étteremválaszték |Közvetlen és barátságos

Our product

Wolt: more than food delivery


We are a technology company known for our local commerce platform. We build a connection between restaurants and retailers that want to make and sell food and other products, couriers that want to earn through delivering those products, and customers who want to free up time and effort to focus on the more important things in life.

Company values

Dog-Friendly

Follow us

Life with us

Lightning round

Average age?
28
Bike, public transport or car?
Anything thanks to the bike racks+central location
Beer, wine or shot?
Beer, please!

Trainings and workshops

The fast-paced startup environment gives us new challenges every day, which is why we have our own wikipedia to broaden our knowledge, and a team of qualified trainers takes care of newcomers.

How can the employees affect the company’s life?

At Wolt we encourage you to be yourself, and our goal is to give our customers and partners a unique experience. The fast-paced startup life allows us to shape our processes, and we love teamwork!

Why we love our office

The office is centrally located, you can jump on anything to get there. Four-legged guests are always welcome, and we believe that it's easier to start the day with George Clooney's coffee.

Office photo

What would I miss if I left

The professional yet friendly atmosphere, the colleagues' sincere interest in each other, and the numerous development opportunities. 💙

Nico

Senior Sales Manager

Favourite thing in the office

Personal qualities we appreciate

We love having fun together, so a sense of humor is a daily necessity. If something needs to be done, we don't wait for the other person, but take matters into our own hands!

Team video

Team video

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