- MS Office skills
Maintain contact with call center managers, providing technical support and advice. Help to successfully develop and test new software features, taking into account our clients viewpoint. Supporting the other departments. Open trouble tickets to record all actions and to track problems. Following up on existing tickets and escalating unresolved cases to relevant support groups.
- Ekkor kezdhetsz
- Jelentkezés nyelve: angol
- Bérigény megjelöléssel
Ne jelentkezz, ha...
- You are not interested in IT
- If you have problem with afternoon and weekend duty
- Nem kell papír
- Kiváló kommunikáció szóban és írásban is
- Heti munkaidő
- 40 óra/hét
- 8:00 - 16:30
- Maintain contact with call center managers and supervisors, providing technical support and advice
- Help to successfully develop and test software features,taking into account our clients viewpoint
- Supporting the other departments
- Answering calls and email in order to resolve customer issues
- Afernoon and weekend duty (one week per month)
- Csapat mérete
- 6-10 fő
- Legfiatalabb, legidősebb kolléga életkora
- 26 - 43
Mit fogsz tanulni
Cloud-based Contact Center Software
VCC Live provides innovative Cloud-based Contact center solutions and telecommunication services that empower our clients to provide the best customer experience.
We believe that technology is the key to drive innovation and unlock business potential. We help our clients focus on their core business and their most valuable asset – their customers.Our customer-oriented philosophy is based on agile development and personalization, and we work together with our business partners towards achieving everybody’s best interest.
Mi hiányozna, ha elmennék?
The diverse international projects and the opportunity to grow professionally.
Ettől különleges a termékünk
Virtual Call Center is founded, initially under the name NDG
The first deployed call center service is started
The call center service becomes exclusively cloud-based, under the name Virtual Call Center
Virtual Call Center GmbH is set up in Erding (the headquarters later move to Berlin)
DBH Investment provides EUR 0.5 million to support the international growth of the company
A regionally-unique service called VCC Live® Pay is launched, and our mobile application goes live
New office established in the United States
Hogy szólhatnak bele az alkalmazottak a cég életébe?
We know that investing in our employees is the future of our business. Together we can accomplish every goal. We continuously educate ourselves. We learn and grow together.
Így képezzük a kollégákat
We’re creating a workplace where our employees plan for the long term, putting great emphasis on mentorship and training opportunities. When you get there, we’ll be the ones to support your promotion.
- Sör, bor vagy tömény?
- Star Wars vagy Ben Hur?
- Star Wars
Ezt szeretjük a legjobban az irodában
Our spacious lounge area where we gather together after work for movie nights, game nights, birthday celebrations, pizza sessions, chili eating competitions or ping pong tournaments. Our little garden where we can sit together for a picnic.
Melyik híres ember lenne a cég?
Tulajdonságok, amiket értékelünk
Open minded, committed, love to help, self-starter, results-oriented, team player, passionate, forward-thinking, achiever, thinker.
Join us, and be part of...
- Challenging tech projects with international clients
- Internal promotion opportunities
- Continuous mentoring and training
- Positive vibes with a team that feels like family
- Monthly team building activities and competitions
Benefits & perks
- Global Presence
- International Work Environment
- Work with Talented Experts
- Training Opportunities and Mentorship
- Internal Career Path
- Home Office/Remote Work
- A Team that feels like a Family
- Company Team Buildings
- Monthly Company Activities (Fun Factory)
- Gym Discount Program
- Employee Referral Program
- Employee Assistance Program
We take care of you!
Our employees’ physical and mental health is important to us.
- We have a great office masseur who will help you let off some steam and relax your mind.
- You can always find seasonal fresh fruits in the lounge, make sure to grab one every day!
- Coping with a problem outside of work? Our Employee Assistance Program will help you find the solution.
I love that there's a true partnership between the company and the employee. There is also a great cooperation between team members and leaders!
I would miss the birthday cakes,the office massages on Fridays.Also the urge to Google hidden tricks to turn a simple task into a polished masterpiece
I couldn't work with so many great people elsewhere.