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WoltBudapest, Salétrom u. 4, 1085 Magyarország, Loffice

Support Associate

Junior |Full-time |Sales |Budapest
Salariu
Nu este menționat
Detaliile jobului
Termen limită pentru aplicare
Salvează jobul
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Informații despre job

Despre job

Az ügyfélszolgálat a cég lelke. Fő feladatod lesz a vásárlókkal való kommunikáció: felmerülő kérdések megválaszolása és problémák gyors megoldása. Továbbá a partneréttermekkel való egyeztetés és a futárok munkájának segítése.
A probléma megoldás egy chat felületen keresztül történik, ott érkeznek be a beszélgetések, egy időben akár 4-6 beszélgetés.

Nivel salariu

Nivel salariuNu este menționat

Modul preferat de aplicare

Limba de aplicare:
maghiară,
CV

Programul de lucru

Timp de lucru săptămânal40 oră / săptămână
Core time07:45 - 22:45

Sarcini

Chat beszélgetések kezelése vásárlókkal, éttermi és futár partnereinkkel
A rendelésekre adott értékelések kezelése
Proaktív kapcsolatfelvétel a vásárlóinkkal problémás rendelések esetén

Tehnologii, instrumente

Slack |GoogleDrive |Intercom |AirCall |Atlassian Jira/Confluence |When I Work

Cunoștințe profesionale

  • Customer service experience2 / 5
  • Vendéglátós tapasztalat2 / 5

Educație/Calificări

GeneralDiplomă de bacalaureat

Limbi cunoscute

EnglezăApt pentru negociere
sau
MaghiarăNativ

Recomandă unui prieten!

Trimite linkul

Competențe personale

Végtelenül kedves, segítőkész |Igazi csapatjátékos vagy |Multitasking az életed |Kreatív és precíz megoldások |Hatalmas a türelmed

Viitoarea echipă în cifre

Mărimea echipei
25+ person
Vârsta celui mai tânăr/mai în vârstă coleg
20 - 29

Așa lucrăm noi

Az ügyfélszolgálat minden nap 07:45-00:45 között érhető el, tehát este és hétvégén is tartjuk a frontot! A beosztás egy app segítségével egyedi igényeket figyelembe véve 2-3 hétre előre készül el. A shiftek vegyesen kerülnek mindenki számára kiosztásra (nappali, esti, hétvégi shiftek).

Candidatul ideal

  • Remek problémamegoldó
  • Villámgyorsan tanul
  • Precíz és kreatív megoldások mestere
  • Empatikus és kedves mindenkivel minden körülmények között
  • Igazi multitasking hős
  • Érti a viccet
  • Emoji és GIF-mester
  • Tovább színesíti az amúgy sem unalmas csapatépítőket

Este avantajos, dacă..

  • Gyorsan tudsz gépelni
  • Szereted a pörgést
  • Jártas vagy a tech világban

Nu aplica dacă

1 évnél rövidebb időre keresel munkát
gondot jelent az esti és hétvégi munkavégzés
nem szereted a pörgést
Despre companie

Istoria noastră

  • 2014-09Wolt launches in Finland followed by a rapid international expansion
  • 2018-03We launch Wolt Hungary and are preparing to start delivery in Budapest
  • 2018-05Delivery begins in Budapest
  • 2019-10We now deliver in 4 cities: Budapest, Pécs, Győr and Debrecen
  • 2020-07There are already more than 1000 restaurants on Wolt!
  • 2021-03From now on people can order from retail stores as well in Hungary
  • 2021-11We launch Wolt Market in Hungary, our very own same-hour grocery delivery
  • 2021-11We announce joining forces with DoorDash, the market leader food delivery company in the USA
  • 2022-05Delivery begins at lake Balaton, first in Siófok
  • 2022-12We launch Wolt+, our subscription service
  • 2023-05We launch Wolt Drive, our last mile delivery service for businesses
  • 2023-06We celebrate our 5th birthday in Hungary with a team of 350+ people

Produsul nostru este special, datorită acestor lucruri

Könnyű és gyors rendelés |Gyors kiszállítás |Jófej ügyfélszolgálat |Apple díjnyertes applikáció |Széles étteremválaszték |Közvetlen és barátságos

Despre produsul nostru

Wolt: more than food delivery


We are a technology company known for our local commerce platform. We build a connection between restaurants and retailers that want to make and sell food and other products, couriers that want to earn through delivering those products, and customers who want to free up time and effort to focus on the more important things in life.

Valorile companiei

Dog-Friendly

Aici ne poți urmări

Viața la noi

Întrebări fulger

Average age?
28
Bike, public transport or car?
Anything thanks to the bike racks+central location
Beer, wine or shot?
Beer, please!

Așa ne dezvoltăm colegii

The fast-paced startup environment gives us new challenges every day, which is why we have our own wikipedia to broaden our knowledge, and a team of qualified trainers takes care of newcomers.

Cum pot să influențeze angajații viața societății?

At Wolt we encourage you to be yourself, and our goal is to give our customers and partners a unique experience. The fast-paced startup life allows us to shape our processes, and we love teamwork!

Asta ne place cel mai mult în biroul nostru

The office is centrally located, you can jump on anything to get there. Four-legged guests are always welcome, and we believe that it's easier to start the day with George Clooney's coffee.

Foto despre birou

Ce mi-ar lipsi dacă aș pleca?

The professional yet friendly atmosphere, the colleagues' sincere interest in each other, and the numerous development opportunities. 💙

Nico

Senior Sales Manager

Obiectul favorit in birou

Calități personale pe care le apreciem

We love having fun together, so a sense of humor is a daily necessity. If something needs to be done, we don't wait for the other person, but take matters into our own hands!

Videoul echipei

Videoul echipei

Milyen nálunk dolgozni?

Milyen nálunk dolgozni?

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