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Professional skills

English
Portuguese

Personal skills

Customer Focus Solution-oriented attitude You are friendly, creative You communicate openly Flexible mindset

Job description

We’re looking for a Portuguese speaking Customer Support Associate to join our growing team in Budapest, Hungary. Joining one of the fastest-growing companies in Europe you’ll play a key role in helping our customers have a great experience when using TransferWise.

You can start
From August

Ideal candidate

  • Looking for solutions
  • Multi-tasking
  • Customer oriented
  • Flexibility

Qualifications

No qualification required

Language skills

English
Excellent communication both verbal and written
Portuguese
Excellent communication both verbal and written

Office address

Budapest, Váci út 80, 1133 Hungary

Work schedule

Flexible
Weekly working hours
40 hours/week
Core time
9 - 17

Salary range

Gross monthly salary range
350 000 — 500 000 HUF

Benefits

Catering
Beverages Breakfast Coffee Snacks
Training
In-house training
Wellbeing
Private Health Care Team building programs
Travel
Parking support Public transport support
Assets
Notebook

Tasks

  • Create a wonderful customer experience (making a customer happy is crucial to a business's success)
  • be creative, friendly, and solution-oriented with customers and colleagues
  • look for ways to constantly improve processes
  • contribute to making the best work environment for yourself & your coworkers by being the best self

Technologies and tools

Own database Own systems

How we work

Our strategy emerges from the collective brainpower of all our people, who are organised in dozens of independent, autonomous teams. Teams stay closest to our customers, so they choose what problems to solve and where to spend the most time. You’ll experience radical levels of ownership and empowerment within your role. Plus the opportunity to see the direct impact of your work on our customers.

Your future team

Team size
25+ person
Team age range
18 - 58

Our Company Holiday

Transferwise  - Our  Company Holiday

Our product

Transfering money at low cost across borders

TransferWise was founded in 2011 with a clear mission:

Money without borders - instant, convenient, fair and eventually free.

We built TransferWise cause it solves a problem for hundreds of millions of people. It puts the way money moves back into the hands of ordinary people. We power money for people & businesses - sending, spending and getting paid in any currency, wherever, whenever.

Our mission

We power money for people and businesses - for sending, spending and getting paid in any currency, wherever, whenever.

It should be low-cost and fair. Money without borders - instant, convenient, fair and eventually, free.

It should be easy. Sending money should be stress-free, no matter how far it’s traveling.

It should be fast. We believe that sending money should be as fast as sending an email.

What would I miss if I left?

Lars Trunin
			    									- Product Manager

“I get to work with some of the smartest people. Not only in Europe, but also on this whole planet.”

Lars Trunin , Product Manager

Office photo

Transferwise - Office photo  - Budapest, Váci út 80, 1133 Hungary

Team video

Transferwise - Team video

What makes our product special

Java Software development Startup Business Development Customer support FinTech Verification Convenience Mission driven

Our story

  1. 2010.01.01

    We were founded with the vision of making international money transfers cheap, fair, and simple.

  2. 2016.01.01

    Over 1M happy customers trust us to move more than $1 billion dollars of their money, every month.

  3. 2018.10.01

    Borderless account launched, allowing customers to hold their money in more than 45 currencies.

  4. 2019.09.30

    Today we have more than 1800 employees believing in our mission and working towards zero bank fees!

How can the employees affect the company’s life?

At TransferWise, ideas emerge from collective brainpower. People are organised in autonomous teams within which we talk through projects, but we use Slack, email, and Google surveys for opinions!

Favourite thing in the office

Transferwise - Favourite thing in the office  - Budapest, Váci út 80, 1133 Hungary

Trainings and workshops

We work in autonomous teams. We give a lot of trust to our teams and they need to be comfortable with that freedom. It’s not just about coming up with bold ideas, it’s about delivering them.

Lightning round

Lunch?
Together
Most proud of
Office culture
Ties or shorts?
Both

Why we love our office

The Budapest Office has just moved to the busy 13th district close to the Danube. It’s a city of stunning architecture and unrivalled hospitality, and now it’s the newest home to our customer support and engineering teams. Our office is spacious and light aligning with our core value, transparency. We like to show our attitude, too - the new wall decoration says THIS IS A REVOLUTION!

Product video

Transferwise - Product video

Personal qualities we appreciate

If you’re keen to collaborate, learn, grow, try new things and aren’t afraid of a bold plan, you’ll fit right in.

MORE ON THE JOB

At TransferWise we work in self-sufficient, autonomous teams. Think of them like start-ups within a start-up that learn from each other.


Teams pick the problems they want to solve. There’s no micro-management. No hiding behind fancy job titles. And no one telling you what to do. You're your own boss. But you’ll get tons of guidance & plenty support from talented, super-smart colleagues.

What we stand for

✔ Customers > Team > Ego

✔ No Drama, Good Karma

✔ Not Just a Job

✔ We get it done

Follow us

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Transferwise

The place where I would work

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